Shipping Policy
1. General Shipping Information
We specialize in the sale and delivery of heavy machinery, including but not limited to forklifts, excavators, loaders, and related industrial equipment. Due to the size, weight, and technical nature of our products, all shipments are handled by professional freight and logistics providers with proven experience in heavy equipment transportation.
2. Shipping Areas
We offer shipping services to the following locations:
Domestic deliveries within [Your Country]
International deliveries to selected countries, subject to destination-specific regulations and import requirements
International shipping availability may vary depending on local laws, port access, and transportation conditions.
3. Shipping Methods
Shipping methods are selected based on the machinery type, size, and destination to ensure safe and efficient delivery. Available methods include:
Flatbed truck
Low-bed or step-deck trailer
Enclosed freight (where applicable)
Sea freight for international orders
4. Shipping Costs
Shipping costs are not included in the product price unless explicitly stated.
Shipping fees are calculated based on:
Equipment dimensions and weight
Delivery distance and destination
Required shipping method
Local handling, port, or terminal charges (if applicable)
A detailed shipping quotation will be provided upon request or after order confirmation.
5. Order Processing Time
Orders are generally processed within 3–7 business days following payment confirmation.
Custom-built, refurbished, or made-to-order machinery may require additional preparation time. Customers will be notified once the equipment is ready for dispatch.
6. Estimated Delivery Time
Estimated delivery times depend on destination and logistics arrangements:
Domestic deliveries: Approximately 7–21 business days
International deliveries: Approximately 20–45 business days
Delivery timelines are estimates and may be affected by factors beyond our control, including weather conditions, customs clearance, port congestion, or carrier delays.
7. Delivery Conditions
Unless otherwise agreed in writing, deliveries are made on a curbside, port-to-port, or terminal-to-terminal basis.
The customer is responsible for:
Providing appropriate unloading equipment (such as cranes or forklifts)
Ensuring the delivery location is accessible for large freight vehicles
Failed delivery attempts due to site inaccessibility may result in additional charges.
8. Inspection Upon Delivery
Customers must inspect the machinery immediately upon delivery.
Any visible damage or discrepancies must be noted on the delivery receipt before signing
Transport-related damage must be reported within 48 hours of delivery
Failure to report damage within this timeframe may invalidate any claims.
9. Customs, Duties, and Taxes (International Orders)
For international shipments, the buyer is responsible for all customs duties, import taxes, clearance fees, and compliance with local regulations. We are not responsible for delays caused by customs authorities.
10. Title and Risk of Loss
Ownership and risk of loss transfer to the customer once the machinery is handed over to the carrier, unless otherwise stated in the sales agreement.
11. Shipping Delays
While we make every effort to meet estimated delivery times, we are not liable for delays resulting from:
Carrier or logistics issues
Weather or natural events
Port congestion or customs delays
Government regulations or restrictions